SumanPay - 100% Moneyback Guarantee

SumanPay protects customers with a 100% moneyback guarantee if there is an issue with product quality, size or delivery

7 DAY Easy Returns
Easy returns if not satisfied with product quality, size or delivery
100% MoneyBack if issue not resolved in maximum 30 days
Read more for Return Process >
100% Money Back Guarantee, If Not dispatched within 3 days after promised shipment date Not delivered in 10 days after shipment
Guaranteed Resolution of Complaints
Within a maximum of 30 days
Full refund if not resolved
Not Satisfied with the product received?
Use our 100% Moneyback Guarantee
Raise a complaint

What does SumanPay stand for?
Before the dispatch/delivery of the product
If your order is not dispatched within 3 business days after the promised shipping date, SumanPay guarantees refund of the money you have paid for the product and gives you full flexibility to cancel your order till the time product is dispatched – No questions asked.

After the dispatch/delivery of the product
• If the order is not delivered within 10 days after the order is dispatched, SumanPay guarantees refund of the money you have paid for the product
• Your payment will be held with SumanPay till the time product is delivered and you are completely satisfied with the product quality
• Seller’s payment is released only when you confirm the product has been received by you in good condition
• In case we do not hear back from you within 7 days of product delivery, we feel it would be fair to assume that you are satisfied with the product quality, size, physical condition & specification of the product, and will release the payment to the seller
• In case you are not satisfied with the product delivered and inform SumanPay within 7 days of delivery, SumanPay will resolve your complaint end-to-end within 30 days from the day the complaint is raised. If SumanPay is not able to give a resolution within 30 days, SumanPay will automatically refund 100% of the money you had paid for the product
• When a complaint is raised for a delivered product, the seller is paid only after the issue is resolved and you are satisfied with the resolution

What does SumanPay cover?
• You have paid for the product but didn't receive it
• You have received a damaged/defective product or a product that does not comply with the specifications as per your original order
• You have received a product with which you're not satisfied because of fit/size

How to reach us?
Please use any of the following ways:
Call us 24x7 at +91 9821278585
Fill up the Contact us form

How do you receive your refund through SumanPay?
SumanPay shall refund payment by providing you Suman Creations Cash for amounts less than Rs 1000. For amounts greater than Rs 1000, refunds will be made through either Suman Creations Cash, cheque or bank transfer depending on the mode of payment used at the time of placing the order.
SumanPay Coverage Details
Issue Policy
Physical Damage Exchange/Refund as per your request
Wrong product sent Exchange/Refund as per your request
Different from description on Suman Creations Exchange/Refund as per your request

Exchange Conditions
Exchange/Alternate Product Conditions:

In case you are not fully satisfied about the size/fit of a product, Suman Creations will gladly help in the exchange of the product for another size, subject to Product(s) being unused, unaltered, unsoiled, original condition with their original tags including but not limited product bar code, price tag etc; and packaging intact

Exchange/Alternate Product is not given for the following:
• Products that are sold as sets/combos cannot be exchanged as individual items
• In case the size requested is out of stock, SumanPay will issue Suman Creations cash of the same amount, using which you can order any other product from Suman Creations

100% Moneyback Guarantee &
7 Days Return Policy
100% Secure Payments


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