Frequently Asked Questions and Answers

1. When can I return the product received from SumanCreations?

You can return the product if:
You received a faulty/defective product
You received a physically damaged product
You are unhappy with the product quality
The product is different from description on the website

2. Is there any product not eligible for return/replacement?

All products which can be resold are always eligible for return.
Products that have been worn/washed/soiled are not eligible for return/replacement.
Products which were sold as combos/sets, are not eligible for return/replacement as individual items

3. What are the Terms and Conditions for return/replacement?

Products must be in their original condition
Only unused, unaltered, unsoiled products with their original tags will be accepted
Brand packaging should be intact
If the product value is less than Rs. 1000, amount will be refunded in SC cash which can be used in parts or fully in the next 1 year
Replacements will be made subject to availability of that product on the website

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