Return Policy

Easy Return Policy

1. What is SumanPay?

SumanCreations strongly values customer satisfaction and understands that you may be worried what will happen to your money if you are buying online. We want you to be 100% satisfied with your buying experience on SumanCreations, and the quality of the product you receive. Our service, SumanPay guarantees your purchase and gives you 100% of your money back in case we falter on our commitments. Read more about SumanPay

2. How can I return the product received from SumanCreations?

If the delivered product falls under any of the above mentioned cases, we request you to write us at help@SumanCreations.com within 7 days of receipt of your order. We’ll arrange for pickup of your package within 4 working days of receipt of your request through one of our courier partners.

3. What if SumanCreations’s courier partner doesn’t serve my location?

In case we are unable to arrange a reverse pickup for you, we’ll inform you and request you to return the product via any other courier. We will refund the full courier amount in SC cash up to Rs. 100

4. I bought an item and it does not fit my taste. Can I change it?

SumanCreations offers a “No question asked size change policy” for any product. You can get the product exchanged anytime whilst sitting at home. Write us at help@SumanCreations.com within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 4 working days of date of receipt of your complaint and replace with the right size.

5. What do I do if the product received is physically damaged?

If you receive a physically damaged product, we request you to write us at help@SumanCreations.com within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint, check for the physical damage and if approved, we’ll initiate refund/replacement of the product as per your request.

6. What do I do if I receive wrong product?

If you receive a wrong product, we request you to write us at help@SumanCreations.com within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint. You can choose to have refund/replacement of the product.

7. What do I do if product received is different from the description on SumanCreations

If you receive a product that is different from the description on SumanCreations.com, we request you to write us at help@SumanCreations.com within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint. You can choose to have refund/replacement of the product.

8. What do I do if I receive a faulty product

If you receive a faulty product, we request you to write us at help@SumanCreations.com within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint and inspect the product. If the product is found to be faulty/defective, we’ll exchange it for you/refund the entire amount, as per your request.

9. What if I choose to have replacement and the product is sold out on SumanCreations?

Replacements are made basis of availability of the product on the website. If the product is not available on the website, we’ll initiate refund after your confirmation

10. I paid the amount upfront while purchasing product from SumanCreations, how do I get the refund?

Your payment is covered under SumanPay. In case of prepaid orders (paid through credit card/debit card/netbanking), the amount is refunded in the same account as you had made payment from within 7-10 working days. You may also choose to have the amount refunded in SumanCreations Cash (SC cash) so you can purchase any product from SumanCreations without any hassles.

11. I paid cash on delivery, how would I get the refund?

If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. SumanCreations will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account. You may also choose to have the amount refunded in SumanCreations Cash (SC cash) so you can purchase any product from SumanCreations without any hassles.

12. What are the details you require to process NEFT refund?

Once you agree for NEFT refund, you will receive an email from SumanCreations customer support team asking for Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

13. Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?

No, in case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from.

14. How long will it take to refund?

Debit card/credit card/netbanking

7-10 working days from the refund initiation date

NEFT transfer

7-10 working days from the refund initiation date

SC cash

Within 12 hours

Cancellations

15. How do I cancel my order?

You can cancel your order any time before the shipping of your product. You can write us at help@SumanCreations.com to cancel your order.

16. How long will it take to cancel my order?

We take 1-2 business days to cancel your order and initiate refund if applicable. You will be intimated once cancellation is complete.

17. What about refund after cancellation?

You don’t have to worry as your payment is protected under SumanPay. We take anywhere from 7-15 working days to complete your refund request. The refund amount will be credited in the same account as you had made the payment from. Refunds can also be made in SumanCreations Cash (SC cash) which you can use to purchase any other product from SumanCreations.com.

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